5219 CityBank Parkway #160
Lubbock, TX. 79407

Physician Network Services

Welcome to UMC Physician Network Services! Physician Network Services (PNS) is a physician practice management group formed by UMC in 1996 to manage the hospital's Community Health Centers and to develop a broad base of primary care patients that would support the hospital and medical school.

Department Spotlight

Clinic of the Year

With an employee satisfaction rating of 99%, the energetic team at Idalou Clinic lives PNS’s vision of being the best place to work and the best place to get healthcare. That culture extends beyond the clinic walls and into the community as they participate in, and host, community activities. Some of the many interesting facts about the clinic and staff:
  • 2013 patient visits increased 13% and procedures increased 14% over 2012.
  • Expenses decreased .05%
  • As a clinic, they participate in Lions Club and the Diabetes Walk
  • For a period of time, they got up around 5am and met at the gym so that they could exercise together.
  • They’ve hosted “Appreciation Luncheons” for various PNS teams and individuals to say thanks for all that they do. Some of the recipients have been Julie Cruz, PNS IT and their UMC courier, Jerry.
  • In the Fall, they bought Halloween costumes for a group of local children
  • They also hosted a surprise birthday luncheon for their Medical Director, Dr. Robert Bisbee.
  • Sponsored Christmas for a group of local children with donations by employees and the community, purchased gifts, and had Santa deliver the gifts. The children also made ornaments and had hot chocolate and cupcakes. The employees attended the celebration with the kids.
  • Nurse Practitioner Mandie Moore serves on the Idalou City Council.

Idalou Clinic Staff

Left to Right: Tara Minshew (Rad Tech/ Nurse), Laura Smith (Clinic Manager), Amanda Moore, FNP-BC, Emily Stahl (Nurse,) and Kristina Luera (Receptionist)


Laura Smith

Jason Lentz, M.D.
Family Medicine

Jason Lentz, M.D completed his undergraduate degree from Texas Tech University in Lubbock, Texas and received his Doctor of Medicine from Texas Tech University School of Medicine. Dr. Lentz completed his Family Practice residency at Waco Family Health Center. Since completing his residency, Dr. Lentz has been in private practice in Littlefield, and most recently in Lubbock where he worked at Minor Emergency Center treating OccMed and Workers Comp patients in addition to his family practice patients. He is board certified by the American Academy of Family Physicians. Dr. Lentz is a member of Alpha Omega Alpha, the American Medical Association, and the American Association of Family Practice.

Dr. Lentz and his wife, Jessie Ann, have a daughter, Jayci, and a son, Jansen. In his spare time, Dr. Lentz enjoys camping, playing guitar, hunting, fishing, and sports.

Emily Flathouse, FNP-C
Certified Family Nurse Practitioner

Emily Flathouse C-FNP obtained her Bachelor degree in Business Administration Finance from Texas Tech University. She graduated Magna Cum Laude from Texas Tech University Health Sciences Center with a Bachelor of Science in Nursing. She continued her education at Texas Tech University Health Sciences Center where she graduated Magna Cum Laude with a Master of Science in Nursing. Mrs. Flathouse is a member of Texas Nurse Practitioners.

Mrs. Flathouse is married to physician assistant, Ross Flathouse. In her spare time she enjoys traveling, skiing, reading and spending time with her family, friends and two dogs.

Mark Price, FNP-C
Certified Family Nurse Practitioner

Mark Price, FNP-C, attended South Plains College in Levelland, Texas to obtain his undergraduate courses then went on to attend Covenant School of Nursing. In 2010, Mr. Price graduated from Lubbock Christian University with a Bachelor of Science in Nursing and received his Master of Science and Post-Masters Family Nurse Practitioner from West Texas A&M University. Mr. Price is a member of the American Academy of Nurse Practitioners.

Mr. Price enjoys hunting, fishing, camping and spending time with his daughter.

Laura Smith
Recipient of PNS's Leadership Award - 2013

Laura Smith joined PNS eleven years ago as a receptionist at KingsPark Family Health Center. Shortly thereafter, Laura transferred to one of the PNS family practice locations where she served as Clinic Coordinator. During her time at PNS, Laura has consistently been given additional responsibilities and opportunities. Over the past years, she has served in a leadership role as Clinic Manager at several locations.

Meet Our Staff

Cristy Tate
Employee of the Year

Cristy joined PNS in February of 2009 and never looked back. Cristy does everything PNS asks of her and more in her role as the A/P Coordinator within the Accounting department. She works relentlessly to ensure that all of the bills get paid timely and that they are expensed appropriately. This is no small feat considering the volume of activity that goes through PNS on an annual basis.

Cristy has participated in many events over the years and a few are summarized below:

  • American Heart Walk – every year
  • Change Bandits in 2011
  • All WOT contests – Pumpkin and Christmas door decorating contests every year
  • Served on the WOT Committee in 2012 and will the new WOT Committee Chairperson in 2014
  • Assisted with the Employee Picnic in 2011 and 2012
  • Employee of the Month in August of 2010
  • Volunteer at the Extreme Makeover 2010 in Brownfield for the Brown family that lost their daughter to texting and driving
  • Won the “Journey to Wellness” program theme contest in 2011
  • Won “It’s No Big Deal” contest (Biggest Loser) in 2011 and has assisted her Accounting department co-workers in winning it the following two years
  • Coordinated the decorations for the Employee Banquet last year
  • Made costumes for her family for the Employee Picnic in 2013 and won Best Costume design “Grammy’s Gang”
  • Represented PNS at the 2013 Best Companies to Work For in Texas in Austin
  • Assisted in streamlining current A/P processes to be more efficient.

  • Outside of the office, the majority of Cristy’s time is spent with her three year old grandson, Colt. Her daughter-in-law, Julie, is an LVN at UMC and works nights while her oldest son, Jerod, works at Giles W, Dalby Correctional Facility in Post in the Hobby/Craft Division; so it is her pleasure to step in and help out with Colt and his 16 year old sister, Tiffany, when Mom and Dad are unable to do it themselves. Jerod and Julie’s daughter Brittany (20) is a student at Texas Tech preparing for a career in nursing. Cristy’s oldest child, daughter April, and her husband Chris, live in Morrill, Nebraska with their four children: M’Caleb (17) who will graduate high school this year, K’Lee (16), M’Kayla (10) and Blake (7). Cristy’s youngest son, Nic, will graduate from Texas Tech in May and marry Kelli in July. Kelli is already like a daughter to Cristy.

    Chief Financial Officer Steven Maddux says, “Cristy always has a smile on her face and is always ready to help out in whatever way is asked of her. She exemplifies the PNS vision to be ‘The best place to work and the best place to receive healthcare’ with her actions on a daily basis. She goes above and beyond with everything she does and PNS is better for it. Cristy is very deserving of the Employee of the Year award and I am very proud of her for this accomplishment.”
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